If you need to track a parcel sent through Yodel Direct, please click here. This is the best way to see where your parcel is and when it's planned to arrive. Just visit Track , with your parcel reference number or your "Sorry we missed you" card ID.
Our free Webchat facility is the quickest and easiest way to contact our customer service team. You can also access Webchat once you have tracked your parcel. If you need to chat to one of our team about a parcel being sent via Yodel Direct, please click here. For Yodel Direct queries, please click here. If you are unsure of what to do next, where you parcel is or what the tracking is telling you then have a look in our help centre.
Calls to this number cost the same as national rate and will be included within national rate inclusive packages. This applies to calls from any phone line, including mobile, landline and payphone.
Terrible service They did not ring if they were lost Poss never tried at all. The telephone number listed is not recognised. It is the same as I have found on other sites too. Does anyone know the new number? Re ratings - I had to give those in order to post this so apart from missing items I want to contact them about, I know nothing else. By leaving this review, you agree with our Terms of membership. Login Add My Business. Show me directions to Yodel.
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Thank you for submitting your review. Track a parcel. Tracking number Please enter a valid tracking number. Delivery postcode Please enter a valid postcode. Send a parcel through Yodel Direct. Send multiple parcels. My Account. Manage your parcels with My Account View details of current and past deliveries. If you have missed three delivery attempts and now need to collect your parcel from your local depot please get in touch with our Customer Service team via Webchat who will be able to help.
We have implemented the following processes to maintain social distancing and provide a contactless delivery experience at the doorstep:. What happens is we're unable to gain access to a school, office or business premises. Currently, we are still operating as normal across our entire UK network and there are no Service Centre closures. Our wonderful colleagues are working tirelessly to ensure your parcels are delivered to support everyone's attempts to remain at home during this difficult time.
In recent weeks, we have seen a surge in parcels coming into our network and we're extremely proud of our colleagues for delivering such high volumes and continuing to deliver with a smile. We have made some changes to our working to promote colleague and customer safety:. Yodel is working closely with PayPoint to ensure that a consistent process is introduced across the CollectPlus network.
We are closely monitoring any store closures or any stores that are unable to operate standard hours.
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